Asset Management - Desktop Support Engineer - SGD150K-260K
This client, a top-tier global asset management firm, is committed to providing exceptional investment results and service to its clientele. The IT department's head is in search of a competent and forward-thinking Desktop Support Engineer. The successful applicant will offer technical support and assistance concerning computer systems, hardware, and software, guaranteeing the smooth functioning of the desktop computing infrastructure.
Responsibilities:
- Provide comprehensive support for global end-users and desktops
- Assist with Office 365 applications and Windows 10 OS
- Manage Microsoft Active Directory and Office 365 Exchange Online
- Handle Citrix Cloud/Microsoft Azure VDA/VDI platform support
- Oversee management and support for HP Workstations, HP Thin Clients, and Lenovo laptops
- Administer Cisco VoIP phones, Cisco Unified CM, and Cisco Unity Connection
- Support mobile devices (iOS, Android) using MDM platform (MobileIron)
- Maintain video conferencing systems (Zoom, Neat, Poly)
- Support Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
- Troubleshoot network issues (DNS, DHCP, connectivity problems, etc.)
- Log and monitor service tickets for resolution and documentation via JIRA Service Desk
- Coordinate office moves and build-outs, facilitate employee onboarding/offboarding processes
Requirements:
- At least 5 years desktop support experience within financial services industry
- Excellent written and oral communication skills
- Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
- Ability to work independently and multi-task
- Keen attention to detail, with commitment to follow through and follow-up
- Extensive understanding of desktop support standards and best practices including related hardware and software
- Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
- Travel may be required
Please submit your CV here or send to info@primepeakgroup.com, or reach out at +852 93823284 for more information.